Časté otázky

Prečo pri nákupe cez e-shop nedostanem „S“ body?

Prečo pri nákupe cez e-shop nedostanem „S“ body?

"S" points are a benefit intended only for stone shops and it is not possible to get them for purchases in the e-shop, just as it is not possible to use them in the e-shop. However, when shopping through the e-shop, you have other benefits, such as free delivery, as well as the possibility to get a discount coupon worth € 5 for the next purchase for every EUR 100 of purchase - this coupon cannot be obtained in a brick-and-mortar store.

Doručenie tovaru a spôsob platby k objednávkam do Českej republiky

Doručenie tovaru a spôsob platby k objednávkam do Českej republiky

  • When buying from 725CZK, the goods are delivered free of charge .
  • For purchases up to CZK 724, shipping is charged at CZK 75.
  • Cash on delivery and payment by PayPal is charged at CZK 30.
  • Payment by bank transfer and credit card is free of charge.

Prices in Czech crowns are displayed for each product.

The goods to the Czech Republic are sent by courier, post office, or to the place of issue of the Deposit.

Payment methods:

  1. Bank transfer - you will be sent information with details for payment in Czech crowns by e-mail, while the payment will be made to our Czech account (it will not be a foreign transfer). We do not change prices by exchange rate, but we use a valid Czech price list. (Prices in Czech crowns are listed for each product).
  2. Payment by card - in this method the amount is changed to euros according to the current exchange rate of the bank.
  3. Cash on delivery - you will pay the courier the amount according to the issued invoice in Czech crowns. Cash on delivery can only be selected for courier transport, for other modes of transport the order must be paid in advance.
Z akého materiálu sú vyrobené vaše šperky?

Z akého materiálu sú vyrobené vaše šperky?

The silver jewelry offered is produced in a purity of 925/1000, which is the highest purity suitable for the production of jewelry. We offer gold BREUNING rings on the website in a purity of 585/1000 (14 ct.). However, you can also order a higher purity 750/1000 (18 Ct.), At our e-mail address info@sofia.sk, or by phone at 0911 456 450. However, we must draw your attention to the higher price of rings of higher purity. All jewelry is marked with a hallmark and responsibility mark in accordance with Act No. 10/2004 Coll. On hallmarking and testing of precious metals, as amended.

Ako môžem vedieť, že šperky, ktoré dostanem sú naozaj originály?

Ako môžem vedieť, že šperky, ktoré dostanem sú naozaj originály?

You can verify the authenticity of jewelry at our stone shops and on the official websites of individual brands, where the products are displayed. If you still have doubts about the originality, you can send the jewelry back to us and we will refund your money.

Je možné gravírovanie do vašich šperkov zo striebra?

Je možné gravírovanie do vašich šperkov zo striebra?

Engraving is possible in the rings of the BREUNING brand, which you will find in our offer. Unfortunately, we do not provide engraving for other jewelry.

Kde sa dá vybrať typ písma pri gravírovaní obrúčok BREUNING?

Kde sa dá vybrať typ písma pri gravírovaní obrúčok BREUNING?

Engraving fonts can be found in the "next views" for each circle. In the table you will find 5 types of internal engraving fonts and 8 symbols that you can engrave into a hoop. You can freely combine the font with symbols, but you can use max. number of 25 characters, including spaces.

Ako vám mám oznámiť, čo chcem vygravírovať?

Ako vám mám oznámiť, čo chcem vygravírovať?

You will enter the engraving text as well as the font in the order during the ordering process.

Podľa čoho si mám určiť veľkosť prsteňa?

Podľa čoho si mám určiť veľkosť prsteňa?

The best way to find out the size of the ring is to visit the nearest jewelry store in the area. When deciding between two close sizes, keep in mind that if the ring is thinner, finer, a smaller number will suffice, but if the ring is massive and coarse, you will need a larger number.
We need to draw your attention to the fact that not all of our suppliers use the same size scales as us. E.g. Esprit or Pierre Cradin use American scales, so they make sizes according to the diameter, not according to the circumference of the hoop like us. As a result, they are much smaller in size than we are.

For your convenience, we offer you a table comparing them and our size:

US size Our size
13 41
14 44
15 47 - 48
16 50 - 51
17 53 - 54
18 56 - 57
19 60
20 63

You can find an aid for measuring ring sizes HERE .

Čo mám robiť, ak mi nesedí obrúčka BREUNING?

Čo mám robiť, ak mi nesedí obrúčka BREUNING?

As these rings are ordered and manufactured by Breuning directly for the customer, as a binding order, it is not possible to proceed with the replacement or return of the ring in the same way as for other goods. Further information can be found in our Terms and Conditions .

Čo, ak mi nesadne veľkosť objednaného prsteňa alebo nejaký iný šperk?

Čo, ak mi nesadne veľkosť objednaného prsteňa alebo nejaký iný šperk?

If the size of the ring does not fit you, you can replace it or return it. You can find out more information if you read our Terms and Conditions.

Je k nákupu potrebná registrácia?

Je k nákupu potrebná registrácia?

You can also buy from us without registration. If you mark the possibility of a one-time purchase when moving to the cash register. However, registration brings you many benefits and simplifies your purchase.

Kde môžem reklamovať tovar zakúpený cez váš e-shop?

Kde môžem reklamovať tovar zakúpený cez váš e-shop?

In the event that a product defect occurs on the goods you have purchased from us during the warranty period, ie within 24 months of purchase, you can bring these goods together with the invoice to any of our operations.

Or you can send it, along with a copy of the invoice, to:

Sofia Jewelry, sro
Tchaikovsky 4
811 04 Bratislava

Môžete pre mňa objednať aj iný model zo značiek, ktoré predávate?

Môžete pre mňa objednať aj iný model zo značiek, ktoré predávate?

All branded jewelry that we offer is on our website, but sometimes it is possible to order another model for you. It depends on the collection and the brand. For more information, contact us at info@sofia.sk .

Koľko stojí doprava?

Koľko stojí doprava?

  • When buying from € 29, the goods are delivered free of charge .
  • For purchases up to € 28.99, shipping costs € 2.90.
  • Cash on delivery is charged at € 1 .
  • Payment via PayPal is charged at € 1 .
  • Payment by bank transfer and credit card is free of charge.

Delivery of goods and method of payment for orders to the Czech Republic

  • When buying from 725CZK, the goods are delivered free of charge .
  • For purchases up to CZK 724, shipping is charged at CZK 75.
  • Cash on delivery is charged at CZK 30.
  • Payment via PayPal is charged CZK 30 .
  • Payment by bank transfer and credit card is free of charge.

The shipment is, of course, always insured.

Môžem si vymeniť šperk v kamennej predajni?

Môžem si vymeniť šperk v kamennej predajni?

If this situation occurs, notify us at INFOLINE 0903 93 93 93 or at info@sofia.sk . We will arrange an exchange with you for a specific store. Some jewelry offered on the SOFIA e-shop may not be in stone shops. Therefore, we would rather check the availability of your new jewelry.

Čo mám robiť, ak mi je náramok alebo prsteň malý?

Čo mám robiť, ak mi je náramok alebo prsteň malý?

Proceed in the same way as when replacing the PANDORA bracelet - pack the unworn jewelry in an insured envelope and send it together with a copy of the invoice, contact details and a short cover letter with information about the required size of the bracelet / ring to the address: SOFIA, Čajkovského 4, 811 04 Bratislava.

Ako postupovať, ak mi je náramok PANDORA tesný?

Ako postupovať, ak mi je náramok PANDORA tesný?

The bracelets come from the factory stiffer and less flexible. However, if you have enough space for beads, ie two fingers fit between your wrist and the bracelet, the bracelet is not small. The rigidity of the bracelet will loosen when worn and the bracelet will stretch slightly by 2-4 mm.

If your PANDORA bracelet is still small.

If the bracelet pushes you or two fingers do not fit between your wrist and bracelet, or you simply prefer to wear looser bracelets, just wrap the unworn bracelet (bracelet only) in an insured envelope and send it along with a copy of the invoice and information about the size of the bracelet you are interested in. , and contact details to the address: SOFIA, Čajkovského 4, 811 04 Bratislava . We will replace your bracelet. Exchange requests sent to our address are processed within 10 working days.

Kedy mi príde objednávka pri platbe prevodom?

Kedy mi príde objednávka pri platbe prevodom?

With this method of payment, we send the order only after receiving payment to our account. The delivery time can be extended by 1-2 working days, depending on the time and bank from which you entered the transfer.

Unlike payment by card, payment by card is immediate.

Aké spôsoby dopravy si môžem zvoliť?

Aké spôsoby dopravy si môžem zvoliť?

If I choose the method of transport by post

The order will be sent as an insured Class 1 shipment to the post office at your delivery address. Furthermore, it is only a matter of the post office and the postal deliveryman, whether they deliver it to your destination or put a notice of delivery in your mailbox or PO BOX. A shipment sent by Class 1 mail will arrive in your mail the next business day.

If I choose the method of transport by courier

The order within Slovakia (outside Bratislava) will be delivered by DPD courier to the place of delivery address. Usually, shipments are delivered the next working day after dispatch, by 4.00 pm, so it is necessary to state the place where you will be at this time as the delivery address. If you change the delivery location, the delivery time may be extended by one day if this address is not on the courier's route. The courier will contact you by phone before delivery. If you will not be picking up the shipment, it is necessary to state the telephone number of the person who will pick it up in the note when ordering.

Delivery by couriers within Bratislava is carried out by our couriers, and therefore it is possible to individually agree on a date and time. Shipments within Bratislava can be delivered to you in the evening or over the weekend by agreement. If the shipment is hot, even on the day of the order. Write us individual requirements in a note when ordering or inform us at INFOLINE 0903 93 93 93 , or by e-mail at info@sofia.sk .

If I choose the method of transport Uloženka

You can pick up the shipment at the Uloženky branch as soon as you receive an e-mail or SMS informing you that the shipment is ready for collection. The message also includes the password you will need to download the shipment.

The e-mail message also includes a link to the page of the dispensing branch with detailed information about the dispensing point - address, map, opening hours, payment information and instructions on how to best get there.

The list of consumption points may change during the year according to the occupancy of individual operations, which means that if a dispensing point is overcrowded, it is not possible to temporarily select it (you will not find it in the offer).

The order is usually available for collection within 2 working days of dispatch, in exceptional cases this period may be extended to 5 working days.

If I choose personal collection

Personal collection is possible in one of our stores. You choose the place of collection during the order. You will receive a notification email about the search for sending to the store, and after delivery to the store, you will be contacted by phone.

Ako si zvoliť veľkosť PANDORA náramku?

Ako si zvoliť veľkosť PANDORA náramku?

To determine the size of the PANDORA bracelet, measure the circumference of your wrist at the place where you will wear the bracelet, and add 2 - 2.5 cm to it.

If the resulting number is not an integer, round it up to the first integer.

Example: If you have a wrist circumference of 14.4 cm, after adding 2 cm, it is 16.4 cm. The next higher integer is 17 cm. So you order a bracelet the size of 17 cm.

Čo, ak mi nepríde na e-mail potvrdenie objednávky?

Čo, ak mi nepríde na e-mail potvrdenie objednávky?

For some high-security mailboxes, it happens to us that automatic mail arrives in SPAM. Therefore, you should also check these reports. If you do not receive a confirmation email within 24 hours, contact us at INFOLINE 0903 93 93 93 or info@sofia.sk and we will check your order.

Môžem ukončenú objednávku zmeniť?

Môžem ukončenú objednávku zmeniť?

If you want to change the order, create a new order and write in the note to it that order no. XY you want to cancel.

If you still want to think about the changes, call INFOLINE 0903 93 93 93 and cancel the order, or write to us at info@sofia.sk .

Kam môžem volať, ak mám problém pri objednávaní?

Kam môžem volať, ak mám problém pri objednávaní?

Call INFOLINE 0903 93 93 93 . You will be connected to a "living person" who will help you with the order via the e-shop, or you will dictate it to him by phone. You can also send us an order by e-mail to info@sofia.sk .

Aký je rozdiel medzi mechanickými, automatickými a quartzovými hodinkami?

Aký je rozdiel medzi mechanickými, automatickými a quartzovými hodinkami?

Mechanical watches are watches that need to be mechanically wound at approximately 24-hour intervals, most often using a clock crown.

Automatic watches are a newer equivalent of mechanical watches, as they stretch themselves automatically when the hand moves, as we wear them on the hand. They are equipped with a movable rotor, which performs this stretch itself.

A quartz movement is a movement that is powered by a battery.

Aká je záruka na hodinky? Na čo všetko sa vzťahuje a nevzťahuje?

Aká je záruka na hodinky? Na čo všetko sa vzťahuje a nevzťahuje?

According to the Consumer Protection Act, the goods are covered by a 24-month warranty. However, the warranty covers manufacturing defects, but not mechanical damage - whether by normal wear or careless handling.

The warranty applies to watch movements and other manufacturing defects on the straps or glass - ie defects that were not caused by improper handling or improper handling and use.

BATTERY: Battery life depends on the machine in which it is used, the battery warranty only guarantees that the consumer can use the battery at any time during the warranty period until the expiration date marked on the package. However, it does not define the period of its use.
SOI statement :
Does the 24-month warranty also apply to batteries and light bulbs?
Pursuant to § 620 of the Civil Code, the warranty period for defects that occur after taking over the item is 24 months. According to the interpretation of the Trademark Law, the statutory warranty period cannot be shortened. A defect in a thing is considered to be the non-existence of such a property of the thing, which is generally assumed in a case of a certain type and age and as a result of which the possibility of using the thing is significantly reduced. It cannot be considered a defect if it follows from the nature of the thing that its service life (function) is limited to a shorter period of use (for example with a pocket battery). In this case, the warranty assures the buyer that he can use the item at any time during the warranty period, but only for a period that results from the nature of the item or technical standard or which is marked on it as the lifetime (function).
www.soi.sk , section "Frequently asked questions".

LEATHER BELTS : A manufacturing defect can be considered tearing of the sewing strap, detachment of glued parts or manufacturing malfunction of the buckle. Straps that are scratched, soiled, or otherwise damaged and devalued, whether by normal wear or careless handling, are not considered defective goods. Especially with white / pale leather straps, normal wear is faster than with dark ones. Such a strap can also be complained about, but the seller may reject the complaint on the basis of expert judgment by the manufacturer on the grounds that it is not a manufacturing defect.

SURFACE TREATMENT: Gilding is not covered by the warranty, as is any other surface treatment. Gold plating is carried out by normal use and watch manufacturers will not be affected. Abrasion is influenced by several factors, including the aggressiveness of the customer's sweat, the environment where the watch is located, as well as how the watch is handled and so on.

WATERTIGHTNESS : There is no guarantee of watertightness, even if the pressure test is positive. It should be noted that the waterproofness of the watch is not lifelong and not in all conditions. A positive watertightness test is only information on the current state.

SERVICE ACTIVITY: According to the Consumer Protection Act, the service activity is covered by a 3-month warranty. However, if the service involves the replacement of a part, the part is covered by a 24-month warranty (excluding batteries).

Aká je životnosť batérie?

Aká je životnosť batérie?

Battery life cannot be determined exactly. Its endurance is directly proportional to the consumption of the machine it drives. Are the machines simple, showing only the time, or machines equipped with various functions (stopwatch, compass, etc.). Battery life is also determined by the frequency with which these functions are used.

The batteries are smaller, bigger, the quality of the brand and the greatest purity of the machine also play a big role. Even if you have never worn the watch on your hand, be aware that the parts of the movement are made of metal, and by rotating the individual wheels, microscopic dust particles are constantly created, which settle in the machine. Thus, the older the watch = the more clogged the oils = the thicker the oils = the friction creates more friction = the more energy from the battery is needed to run the clock = the sooner the battery is discharged. For this reason, batteries are not covered by the warranty, as we cannot affect its life. (machine age, dust seal). Optimally, the battery should last 1-2 years in the watch.

Ako si nastavím čas na hodinkách?

Ako si nastavím čas na hodinkách?

Most watches are equipped with a crown (a rotating mechanism on the side of the clock to set the time). This crown has several positions depending on the type of machine. If the watch does not have a date, the crown has one position. Pull the crown out as far as it will go and turn it to adjust the position of the hands for the right time.
If the watch also has a date, the crown has two positions. In the first position (pull out a little) when turning the crown to one side, you set the date. If you have accidentally rewound the date by a few numbers, turn it on without worries, the date wreath has 31 numbers and they are repeated around. By pulling the crown to the second position (as far out as possible) and turning, you adjust the position of the hands to show the correct time. If your date changes around lunch and not at night, turn the time 12 hours forward.

Čo robiť po rozbití skla hodín?

Čo robiť po rozbití skla hodín?

If you have inadvertently managed to break the glass, pull the crown as far as possible as soon as possible (rotating the time adjustment mechanism) as far as possible, because in this position the hands will stop and therefore the hands will not hit the broken glass during operation, which in many cases it remains in the space between the glass and the dial and the hands are destroyed by the fact that they have a constant effort to run and may lead to their bending or deformation of the teeth in the machine.

Je zafírové sklíčko naozaj nepoškriabateľné?

Je zafírové sklíčko naozaj nepoškriabateľné?

Sapphire is on the hardness scale at number 9, ie just behind the hardest - diamond. However, it can be scratched with a material that is harder or as hard as it is. From the same hard material - corundum, grains are made into abrasive sandpaper. It is during sanding with this paper that corundum grains may inadvertently come into contact with the sapphire crystal.

In most cases, however, it is not a scratched sapphire, but a scratched anti-reflection. The anti-reflective coating, which is applied to the glass to absorb bright bright light, is not as hard as sapphire crystal.

Sú lepšie automatické, alebo quartzové hodinky?

Sú lepšie automatické, alebo quartzové hodinky?

The answer to this question must be found by everyone and by themselves. The decisive factors are price, more consistent and demanding care, accuracy, on the other hand, lasting value, prestige, long-term quality of service.

The charm of an admirable machine and classic, or the comfort of simple maintenance and the advantage of a rich assortment following trends?

It may seem that owning an automatic watch will save us a lot of money on battery replacement, which we do not have to go through, because the watch is powered automatically and forever. At regular intervals, about once every 6-7 years, for the correct operation of the machine it is necessary to undergo a general overhaul (complete disassembly, cleaning, assembly and lubrication with new oil), while this watchmaking operation is no toy and therefore the price Eur. Quartz machines ask for a new battery about once every 1-2-3 years, depending on the type and age of the machine, the prices of battery replacement are significantly lower. The costs of possible repairs of damage or replacement of the movement are also cheaper than with mechanical or automatic watches.

Something about accuracy: None, not even the best or most expensive automatic watch in the world, can match the accuracy of the quartz movement.

So why are mechanical / automatic watches so impressive? Their mechanical drive with automatic winding puts them in the segment of classical watchmaking and art. The classic watch movement is one of the most amazing inventions in our history, and the classic mechanical watch is a small miracle and a work of art of everyday use.

+ greater value and quality of materials used

+ lifespan is much longer. With proper care, the watch can work for more than a hundred years.

+ more prestige

+ greater maintenance of the price / value of the watch

+ mostly better warranty and post-warranty service

Vodotesnosť - čo znamenajú jednotlivé označenia?

Vodotesnosť - čo znamenajú jednotlivé označenia?

Marking in meters does not mean real depth to which you can dive. Sometimes it can be misleading, many think that a watch marked "50M" can actually dive to a depth of 50 meters under water.

IT'S NOT THAT BUT!


WR

Water resistant

30M
100ft
3 ATM
3 BAR

50M
160ft
5 ATM
5 BAR

100M
300ft
10 ATM
10 BAR

200M
660ft
20 ATM
20 BAR

1000M
3300ft
100 ATM
100 BAR

Accidental contact with water
(car wash, hand wash, rain)

The watch is moisture-proof, accidental contact with water

Surface swimming on the surface

Swimming and snorkeling, scuba diving

Professional diving with breathing apparatus

The universal unit does not apply to watertightness. Most often you will find the markings in meters or feet of water column height (M, ft) and then in units of pressure in atmospheres and bars (ATM, BAR). It is the pressure caused by the penetration of water into the bowels of the watch.

The designation "waterproof" in relation to the watch does not correspond to reality. Even the best diving watches are not waterproof in all circumstances.

WATERPROOFNESS IS NOT LIFETIME AND IS NOT IN ALL CONDITIONS!