Emergency Measures

We have extended the exchange period:

We are extending the deadline for goods exchange until the state of emergency will be ended + 30 days. This period does not apply to the return of goods!

The e-shop works in its standard mode, all delivered shipments will be duly processed.

 

Exchanges, complaints and returns

• The exchange and the complaint can still be resolved by sending it by post to our address.

• Exchanges are currently extended until the state of emergency will be ended + 30 days.

• Accompanying document for the exchange and more detailed information can be found HERE.

• Accompanying document for the complaint and more detailed information can be found HERE.

• Goods purchased through the e-shop continue to be subject to the statutory period of 14 calendar days for the possibility of returning the goods. Returns of all orders, including personal purchases, are also possible only by sending to our address (it is not possible to return to the bricks-and-mortar stores due to current measures). Accompanying document for returning e-shop orders and more detailed information can be found HERE.

 

We have extended customer support for you!

Availability of infoline and chat on the site: Monday to Sunday 8am-9pm.

  

We will inform you in case of any further changes.

Thank you for understanding.

Sofia Jewelry, s.r.o.