We provide a 24-month warranty on all goods purchased in our e-shop. In the event of any product defects occurring in the goods you have purchased from us during the warranty period, you may bring these goods together with the invoice and a completed accompanying document (find it here ), to any of our stores.
Another option is to send the goods, along with a copy of the invoice and a completed accompanying document (find it here ), to:
Sofia Jewelry, s.r.o.
811 04 Bratislava, Slovakia
We do not inform customers about the receipt of their shipment (you are recommended to follow the shipment based on the tracking number). You will receive a notification e-mail when the shipment is sent back to you after handling your complaint.