Frequently Asked Questions

Why can't I earn

Why can't I earn

"S" points are a benefit intended only for bricks-and-mortar stores and it is not possible to earn them for e-shop purchases, just as it is not possible to use them in the e-shop. However, when shopping via our e-shop, you have other benefits, such as free delivery, as well as the possibility to get a €5 discount voucher for your next purchase—the voucher is granted for every €100 of purchase value and cannot be obtained in a bricks-and-mortar store.

What material is your jewellery made of?

What material is your jewellery made of?

The silver jewellery we offer is produced in the 925/1000 purity (sterling silver), which is the highest purity suitable for the production of jewellery. We offer gold BREUNING rings on the website in a purity of 585/1000 (14 kt.). However, you can also order a higher purity of 750/1000 (18 kt.), at our e-mail address info@sofia.net, or by phone at +421 911 456 450. Please, note the higher price of rings of higher purity. All jewellery is hallmarked and bears a sponsor's mark in accordance with Slovak Act No. 10/2004 Z. z. on Hallmarking and testing of precious metals, as amended.

How can I be sure your jewellery items are originals?

How can I be sure your jewellery items are originals?

You can verify the authenticity of jewellery at our bricks-and-mortar stores and on the brands' official websites, where the products are displayed. However, should you still have doubts about the originality, you can send the jewellery back to us and we will refund your money.

Can your silver jewellery be engraved?

Can your silver jewellery be engraved?

Engraving is possible in the BREUNING rings you will find in our offer. Unfortunately, we do not provide engraving for other jewelry.

Where can I choose engraving fonts for BREUNING rings?

Where can I choose engraving fonts for BREUNING rings?

Find engraving fonts next to the "view" of each ring type. In the table you will find 5 font types and 8 symbols that can be engraved inside the ring. You can freely combine the font with symbols, however, the maximum number of characters including spaces is 25.

How will I let you know of my engraving details?

How will I let you know of my engraving details?

Please, enter the text to be engraved and the font type in your order during the ordering process.

How do I know what size is good for me?

How do I know what size is good for me?

The best way to find out the size of the ring is to visit the nearest jewellery store in the area. When deciding between two close sizes, keep in mind that if the ring is thinner and finer, a smaller size will suffice, but if the ring is massive and robust, you will need a larger size.
Please, be notified that not all of our suppliers use the same size scales as we do. For example, Esprit or Pierre Cardin use American scales, so their sizes follow to the diameter and not the circumference of the ring, which is our case. Hence, they have much fewer sizes than we have.

For your convenience, we present a size comparison table:

US sizeOur size
13 41
14 44
15 47 - 48
16 50 - 51
17 53 - 54
18 56 - 57
19 60
20 63

You can find aid to measure your ring size HERE.

What do I do if my BREUNING ring doesn't fit?

What do I do if my BREUNING ring doesn't fit?

As these rings are ordered and manufactured for the customer directly by the Breuning company, based on a binding order, it is not possible to proceed with the replacement or return of the ring in the same way as for other goods. Further information is available in our Terms and Conditions.

What if I find the ring size or the jewel unfit?

What if I find the ring size or the jewel unfit?

If the size of the ring does not fit you, you can have it exchanged or return it. Please, read our Terms and Conditions to learn more.

Must I be registered to make my purchase?

Must I be registered to make my purchase?

You can also buy from us without registration: mark the possibility of a one-time purchase when in the "Checkout" window. However, registration brings you many benefits and makes your purchase more user-friendly.

Where can I file a complaint for goods via your e-shop?

Where can I file a complaint for goods via your e-shop?

In the event that a product defect occurs in the goods you have purchased from us during the warranty period, ie within 24 months of purchase, you can bring these goods together with the invoice to any of our stores.

Or you can send it, along with a copy of the invoice, to:

Sofia Jewelry, s.r.o.
Čajkovského 4
811 04 Bratislava, Slovakia

Can I order a different model from the brands you sell?

Can I order a different model from the brands you sell?

All branded jewellery items that we offer are presented on our website, but sometimes it is possible to order another model for you. It depends on the collection and the brand. For more information, contact us at info@sofia.net.

How much is the shipping?

How much is the shipping?

  • For purchases exceeding €59, the goods are delivered free of charge.
  • For purchases up to € 58.99, the shipping is €5.90.
  • Payment via PayPal is charged at €1.
  • Payment by credit card is free of charge.

The shipment is, of course, always insured.

Can I exchange the jewellery in a bricks-and-mortar store?

Can I exchange the jewellery in a bricks-and-mortar store?

If the situation arises, notify us at INFOLINE +421 903 93 93 93 or at info@sofia.net. We will arrange for an exchange with you for a specific store. Some jewellery offered via the SOFIA e-shop may not be available in bricks-and-mortar stores. Therefore, we would rather check the availability of your new jewellery first.

What should I do if a bracelet or a ring is too small for me?

What should I do if a bracelet or a ring is too small for me?

Please, act as when exchanging a PANDORA bracelet—pack the unworn jewellery and send it as an insured letter together with a copy of the invoice, contact details and a short cover letter indicating the required size of the bracelet/ring, to the address: SOFIA Jewelry, s.r.o., Čajkovského 4, 811 04 Bratislava, Slovakia.

What if the PANDORA bracelet is too tight/close-fitting?

What if the PANDORA bracelet is too tight/close-fitting?

The bracelets come from the factory stiffer and less flexible. However, if you have enough space for charms, ie two fingers fit between your wrist and the bracelet, the bracelet is not small. The rigidity of the bracelet is loosened by wearing and the bracelet will stretch slightly by 2-4mm.

If your PANDORA bracelet is still small:

If the bracelet is too close-fitting or two fingers do not fit between your wrist and bracelet, or you simply prefer to wear more loosened bracelets, just wrap the unworn bracelet (bracelet only) and send it as an insured letter along with a copy of the invoice, information about the desired bracelet size, and your contact details to the address: SOFIA Jewelry, s.r.o., Čajkovského 4, 811 04 Bratislava, Slovakia. We will exchange your bracelet for a better fitting one. Exchange requests sent to our address are processed within 10 working days.

What ways of transport are available to choose from?

What ways of transport are available to choose from?

Transport by post

The order will be sent as a 1st class insured letter to the post office corresponding to your delivery address. Furthermore, it is up to the post office and the mail service person, whether they deliver it to your destination or put a notice of delivery in your mailbox or PO BOX. 

What PANDORA bracelet size should I go for?

What PANDORA bracelet size should I go for?

To determine the correct size of a PANDORA bracelet, measure the circumference of your wrist where you will wear the bracelet and add 2-2.5cm.

If the resulting number is a decimal and not an integer, round it up to the first whole number.

Example: If your wrist circumference is 14.4cm, after adding 2cm you will get 16.4cm. The next higher integer is 17cm. So you should order a bracelet size of 17cm.

What if I don't receive an order confirmation e-mail?

What if I don't receive an order confirmation e-mail?

With some high-security mailboxes, our e-mails may automatically arrive in a SPAM folder. Therefore, you should also check messages categorized as spam. If you do not receive a confirmation e-mail within 24 hours, contact us at our INFOLINE +421 903 93 93 93 or info@sofia.net and we will check your order.

Can I change the order I have already placed?

Can I change the order I have already placed?

If you want to change your order, place a new order and indicate in the "Note" that you want to cancel your order no. XY.

If you still want to re-think your changes, call our INFOLINE at +421 903 93 93 93 to cancel the order, or e-mail us at info@sofia.net.

Whom to contact if I have problems with ordering?

Whom to contact if I have problems with ordering?

Call our INFOLINE at +421 903 93 93 93. The line is operated by our staff who will help you to place the order via our e-shop, or you may specify your wishes to the line agent over by phone. You can also send your order by e-mail to info@sofia.net.

What is the difference between a mechanical, automatic and quartz watch?

What is the difference between a mechanical, automatic and quartz watch?

A mechanical watch is a watch that needs to be mechanically wound, approximately every 24 hours, usually with a watch crown.

An automatic watch is a newer equivalent of a mechanical watch as it has a self-winding mechanism based on the natural motion of the wearer, which provides the necessary winding energy. It is equipped with a movable rotor that performs the winding.

A quartz movement is a machine that is powered by a battery.

What are the terms of the warranty? What does it cover?

What are the terms of the warranty? What does it cover?

According to the Slovak Consumer Protection Act, the goods are covered by a 24-month warranty. The warranty covers manufacturing defects, but not mechanical damage resulting from normal wear or careless use.

The warranty applies to the watch movement and other manufacturing defects on the straps or glass, ie defects not caused by unskilled manipulation, or improper handling and use.

BATTERY: Battery life depends on the movement in which it is used. The battery warranty only guarantees and allows the consumer to use the battery at any time during the warranty period and until the expiration date indicated on the package label. However, it does not define the period of its use.
Slovak Trade Inspection (SOI) statement :
Does the 24-month warranty also apply to batteries and light bulbs?
Pursuant to Section (§) 620 of the Civil Code, the warranty period for defects that occur after taking over the item is 24 months. According to the interpretation of the Code, the statutory warranty period cannot be shortened. A defect in an item means the lack of the quality of an item that is expected from a customary practice, when it comes to a certain type and age of an item, and as a result of which the possibility of using the item is significantly reduced. It cannot be considered a defect if it is given by the nature of the item that its lifetime (function) is limited to a shorter period of use (for example with a pocket battery). In this case, the warranty assures the buyer that the item can be used at any time during the warranty period, but only for a period that results from the nature of the item or technical standard or which is clearly indicated on the item as the lifetime (function).
www.sofia.net, section "Frequently asked questions".

LEATHER STRAPS: Tearing of the sewing of the strap, detachment of glued parts or manufacturing malfunction of the buckle can be considered manufacturing defects. On the other hand, straps that are scratched, soiled, or otherwise damaged and devalued as a result of normal wear or careless use, are not considered defective. Especially with white/pale leather straps, normal wear is visible faster than with dark ones. It is possible to register a complaint about such a strap, but the seller may reject this complaint following the manufacturer's expert opinion according to which it is not a manufacturing defect.

SURFACE TREATMENT: Gilding as well as other surface treatments are not covered by the warranty, since it wears off as a result of normal use, and watch manufacturers cannot influence it in any way. In fact, abrasion is influenced by several factors, including the aggressiveness of the customer's sweat, the environment where the watch is located, and how the watch is used, and so on.

WATER RESISTANCE: No warranty applies to the water resistance, even though the water pressure test is positive. Please note that the water-resistance of the watch is not lifelong and not in all conditions. A positive water resistance test is only for informative purposes on the current state of the watch.

MAINTENANCE SERVICE: According to the Slovak Consumer Protection Act, the maintenance service comes under a 3-month warranty. However, if this service involved a replacement of a part, the part is covered by a 24-month warranty (excluding batteries).

What is the lifetime of the battery?

What is the lifetime of the battery?

Battery life cannot be determined exactly. Its endurance is directly proportional to the consumption of the movement it drives. There are simple movements, showing only the time, or movements equipped with various functions (such as stopwatch, compass, etc.). Battery life, thus, also depends on the frequency with which these functions are used.

Many factors influence the lifetime of the battery, such as the size of the battery, since the batteries can be smaller or bigger, or the quality of the brand and the most important factor is the purity of the movement. Even if you would never wear the watch, you should bear in mind that the parts of the movement are made of metal and that due to the rotation of the individual wheels, microscopic dust particles are constantly created and deposited inside the movement. So, the older the watch, the more clogged gets the movement and the thicker become the oils at the friction points, which results in more friction inside the movement and higher consumption of the battery energy powering the watch, causing the battery to discharge sooner. For this reason, batteries are not covered by the warranty, as we cannot affect their lives (movement age, dust seal). Ideally, the battery of the watch should last 1 to 2 years.

How to set the time on the watch?

How to set the time on the watch?

Most watches are equipped with a crown (a rotating mechanism on the side of the watch for setting the time). This crown has several positions depending on the type of machine. If the watch does not have a date function, the crown has only one position. In this case, you need to pull the crown out as far as you can and turn it to adjust the position of the hands and set the right time.
If the watch also has a date function, the crown has two positions. The first position (by pulling the crown sightly out) allows you to set the date and for this, you need to turn the crown to one side. If you have accidentally wound too much and missed the right date, just keep winding the crown forward until you reach the right number again (the date ring has 31 numbers and they are repeated around the ring). By pulling the crown out to the second position (as far out as possible) and turning, you adjust the position of the hands which allows you to set the correct time. If your date changes around lunch and not at night, turn the time 12 hours forward.

What to do if the watch glass breaks?

What to do if the watch glass breaks?

If you have inadvertently broken the glass, pull the crown (rotating the time adjustment mechanism) out as soon as possible and as far as possible. In this position, the hands will stop moving and this will prevent them from getting destroyed by getting stuck in the broken glass, which very often remains in the space between the glass and the dial. Indeed, the hands, trying to keep moving forward, can eventually get bent and the teeth of the movement deformed.

Is sapphire crystal really scratch resistant?

Is sapphire crystal really scratch resistant?

Sapphire is relatively hard. It ranks 9 on the hardness scale, so just next to the hardest diamond. However, it can be scratched with a material that is harder or as hard as sapphire. For instance, abrasive sandpaper is made from the corundum grains, corundum being an equally hard material as sapphire. And in fact, it is during sanding with this kind of sandpaper that corundum grains may inadvertently come into contact with the sapphire crystal.

In most cases, however, scratches do not compromise the sapphire, but an anti-reflective coating, which is applied to the glass to absorb the bright light and which is not as hard as the sapphire crystal.

Automatic versus quartz watches: Which is better?

Automatic versus quartz watches: Which is better?

Only you can answer this question. The decisive factors are, on the one hand, price, level of care (more/less thorough and demanding). accuracy, and on the other hand, lasting value, prestige, and long-term quality of service.

The charm of a marvellous movement and the classic, or the comfort of simple maintenance and the advantage of a rich assortment in line with the trends?

It may seem that owning an automatic watch will save us a lot of money on battery replacement since the watch is powered automatically and forever. Nevertheless, you must keep in mind that r the correct functioning of the watch requires a periodic general overhaul (complete disassembly, cleaning, assembly and relubrication with new watch oil). This is necessary every 6 to 7 years, and considering that this watchmaking operation is not simple at all, it will cost you some hundreds of euros. A quartz watch requires a new battery once every 1 to 3 years, depending on the type and age of the movement, and the cost of the battery replacement is significantly lower. The cost of possible repairs of damage or replacement of the movement is also cheaper compared to mechanical or automatic watches.

Something about the accuracy: None, not even the best or most expensive automatic watch in the world, can beat the accuracy of the quartz movement.

So why are mechanical/automatic watches so impressive? Due to their mechanical drive with automatic winding, they proudly stand out in the category of classical watchmaking and art. The classic watch movement is one of the most amazing inventions in our history, and the classic mechanical watch is a small miracle and a piece of art for everyday use.

+ greater value and quality of the used material

+ lifespan is much longer. With proper care, the watch can work for more than a hundred years.

+ more prestige

+ greater maintenance of the price/value of the watch

+ mostly better warranty and post-warranty service

Water resistance: What do individual markings mean?

Water resistance: What do individual markings mean?

Marking in meters does not indicate the real depth to which you can dive with the watch. This marking may be misleading, many think that a watch with "50M" of water resistance can actually withstand the depth of 50 meters underwater.

BUT IT IS NOT THE CASE!


WR

Water resistant

30M
100ft
3 ATM
3 BAR

50M
160ft
5 ATM
5 BAR

100M
300ft
10 ATM
10 BAR

200M
660ft
20 ATM
20 BAR

1000M
3300ft
100 ATM
100 BAR

Accidental contact with water
(car washing, hand washing, rain)

The watch is moisture-proof, accidental contact with water

Surface swimming on the surface

Swimming and snorkelling, scuba diving

Professional diving with breathing apparatus

 

 

 

 

 

 

 

 

 

The universal unit does not refer to water resistance. Most often you will find the markings in meters (M) or feet (ft) of water column height and then in units of pressure in atmospheres (ATM) and bars (BAR). Indeed, it is the pressure that causes the penetration of water inside the watch.

So, when it comes to watches, the designation "waterproof" does not correspond to reality. Not even the best diving watches are not water-resistant in all circumstances.

WATERPROOFNESS IS NOT LIFELONG AND NOT IN ALL CONDITIONS!